National Union of Moroccan Women (UNFM) - Kolona Maak 8350 Listening Platform
National platform delivering confidential psychological first aid, crisis listening, and medico-legal guidance for women and girls confronting violence, acute distress, or social vulnerability.
About and missions
Established to advance women’s rights and welfare across Morocco, the National Union of Moroccan Women (UNFM) instituted the « Kolona Maak » platform through its toll-free short code 8350. Operating continuously 24 hours a day, 7 days a week, this service offers immediate, non-judgmental psychological first aid and empathetic active listening to women and girls facing intimate partner violence, severe anxiety, or isolation. Callers are linked seamlessly with UNFM regional social empowerment centres, university psychiatric outpatient departments, or court-based protective units. The UNFM cultivates an unconditional helping relationship grounded in dignity and professional empathy, empowering women to reclaim personal agency. Operators systematically facilitate personalized stabilization plans addressing emotional, financial, and maternal needs.
Support and services
24/7 emergency psychological support through hotline 8350. Emotional stabilization and clinical active listening. Family mediation and legal aid dispatch. Comprehensive rehabilitation at UNFM regional complexes.
How to access support
Toll-free telephone call to 8350 from any telephone across Morocco, available 24/7. Dedicated mobile app enabling silent crisis alerting and direct appointment setting.
Audiences supported
Young people
Families and relatives
Women
Team and specialists
Clinical psychologists, professional crisis intervention counselors, specialized family legal advisors, and experienced social welfare officers.
Network and partnerships
Official operational partnership with the Public Prosecution, National Police, Royal Gendarmerie, and Ministry of Health.
Areas served
Headquarters: Rabat
Scope: National
Regions: Rabat-Salé-Kénitra · Casablanca-Settat · Marrakech-Safi · Tanger-Tétouan-Al Hoceïma · Béni Mellal-Khénifra
Cities: Rabat · Casablanca · Marrakech · Essaouira · Al Hoceïma · Béni Mellal · Fquih Ben Salah · Tanger
Remote support is available. Contact the organisation for arrangements.
Areas served are distinct from reception points. Check the listed addresses before visiting.National 24/7 helpline and psychological listening
Hotline 8350 removes geographic and emotional barriers for women facing acute distress. Manned by bilingual professionals skilled in crisis de-escalation and trauma management, each call provides a safe, completely anonymous space to express vulnerability. The service is bolstered by community coordinators who connect callers with statutory healthcare schemes and social assistance programs, ensuring dependable multidisciplinary continuity throughout the crisis.
Clinical support, legal aid and mediation
Beyond immediate crisis listening, UNFM legal counselors explain marital rights, protective orders, and remedies against gender-based violence. Whenever appropriate, specialised family mediation sessions are arranged to safeguard the best interests of dependent children. The clinical model emphasizes restoring internal resilience to overcome traumatic helplessness. Focused active listening sessions help deconstruct psychological subjugation and reactivate self-determination.
Regional branches and emergency referral pathways
Cases of imminent threat are instantly escalated to police protection units and emergency shelter partners. UNFM regional centres subsequently provide ongoing individual psychotherapy, functional literacy programs, and vocational training toward financial independence.