1 Financial and administrative barriers along the care pathway
When someone faces a disabling mental disorder, the cost of consultations, multidisciplinary assessments and medication places a heavy burden on many families in Morocco. Complex administrative procedures, limited information about medical coverage schemes, including compulsory health insurance (AMO) and solidarity schemes, and precarious circumstances too often lead to delayed treatment or tragic abandonment of care.
2 The social worker’s expertise and mediation role
A state-qualified social worker has a thorough command of social protection legislation and institutional procedures. During a confidential individual interview, they carry out a comprehensive social assessment covering employment, financial resources, social insurance status, household composition and priority health needs.
3 Preparing long-term condition applications (ALD) and financial assistance
The professional provides step-by-step support in preparing applications for exemption from the patient contribution for long-term psychiatric conditions (ALD), allowing medical care to be covered in full. They help access exceptional assistance from mutual insurance funds and relief funds provided by charitable associations, and refer people to local public health centres.
4 Restoring dignity and safeguarding the care pathway
By easing the anxiety of making ends meet and facing unexpected medical expenses, the social worker restores the peace of mind that a vulnerable person needs to engage fully in treatment. They safeguard mental health as a universally accessible right.
5 Addressing unclaimed entitlements and mediating with institutions
The social worker actively works to reduce the non-take-up of social benefits by facilitating dialogue with public administrations. They ensure that every citizen can fully access the national solidarity provisions established by law and receive care with dignity.